FAQ
CarviQ — Answers to the most common questions.
CarviQ is a digital automotive passport designed in Quebec. It centralizes your vehicle information: fuel consumption, maintenance history, and service reminders. CarviQ organizes and analyzes your data — it does not replace a qualified mechanic or technician.
CarviQ offers a free plan for one vehicle with essential features. Paid plans unlock multiple vehicles, advanced reports, and fleet features.
You photograph a document (door sticker, maintenance invoice) and our AI automatically extracts the relevant data. These are suggestions: you must always verify and confirm results before saving them to your history. AI can make mistakes — your validation is essential.
No. CarviQ organizes and displays your maintenance data, but does not perform any mechanical diagnosis. For any repair or maintenance decision, always consult a qualified technician.
Your data is encrypted in transit and at rest, hosted on secure servers, and never sold to third parties. CarviQ complies with Quebec’s Law 25 and PIPEDA.
Never. Your personal data and vehicle data are not sold, rented, or shared for commercial purposes. Your data is used solely to provide the CarviQ service.
Yes. The free plan includes one vehicle. Paid plans allow you to manage several. The Fleet plan is designed for vehicle fleet managers.
Yes. CarviQ is bilingual (French / English). You can change the language from the main navigation or your account settings.
Go to Settings → Account → Delete my account. All your personal data is deleted within 30 days. This action is irreversible.
Your account reverts to the free plan. Your existing data is kept. You retain access to one vehicle and basic features.
CarviQ works in any modern browser on phone, tablet, or computer. A progressive web app (PWA) is available — you can install it from your browser without going through an app store.
Write to us at [email protected]. We typically respond within one business day.
Your question isn’t in the list? Write to us or consult our user guide.